Araxel Marketplace Return & Refund Policy
Last updated: August 2025
Important Notice
Araxel is a marketplace platform that connects buyers with independent vendors.We do not sell products directly or handle returns and refunds. All return and refund policies are set and managed by individual vendors.
Vendor Return Policies
Each vendor on Araxel marketplace has their own return and refund policy. Before making a purchase, please:
- • Review the vendor's specific return policy
- • Check return timeframes and conditions
- • Understand what items are returnable
- • Note any return shipping requirements
How Returns Work
Since transactions are handled directly between buyers and vendors:
Contact: Reach out to the vendor directly for returns
Process: Follow the vendor's specific return procedure
Refunds: Processed directly by the vendor
Timeframe: Varies by vendor policy
Steps for Returns
- 1. Contact the vendor directly using their provided contact information
- 2. Reference your order details and reason for return
- 3. Follow the vendor's return authorization process
- 4. Package and ship according to vendor instructions
- 5. Work directly with vendor for refund processing
Araxel's Role in Disputes
While we don't handle returns directly, Araxel can assist with:
- • Facilitating communication between buyers and vendors
- • Providing vendor contact information
- • Mediating disputes when necessary
- • Removing vendors who consistently violate policies
Need Help?
If you're having trouble with a vendor's return process or need assistance with a dispute, contact Araxel support:
- • Email: support@araxel.com
- • Phone: +234 7078482944
- • Live Chat: Available for registered users
Before You Buy
Always review the vendor's return policy, shipping terms, and contact information before making a purchase. This ensures you understand the terms of your transaction.