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Araxel Marketplace Return & Refund Policy

Last updated: August 2025

Important Notice

Araxel is a marketplace platform that connects buyers with independent vendors.We do not sell products directly or handle returns and refunds. All return and refund policies are set and managed by individual vendors.

Vendor Return Policies

Each vendor on Araxel marketplace has their own return and refund policy. Before making a purchase, please:

  • • Review the vendor's specific return policy
  • • Check return timeframes and conditions
  • • Understand what items are returnable
  • • Note any return shipping requirements

How Returns Work

Since transactions are handled directly between buyers and vendors:

Contact: Reach out to the vendor directly for returns

Process: Follow the vendor's specific return procedure

Refunds: Processed directly by the vendor

Timeframe: Varies by vendor policy

Steps for Returns

  1. 1. Contact the vendor directly using their provided contact information
  2. 2. Reference your order details and reason for return
  3. 3. Follow the vendor's return authorization process
  4. 4. Package and ship according to vendor instructions
  5. 5. Work directly with vendor for refund processing

Araxel's Role in Disputes

While we don't handle returns directly, Araxel can assist with:

  • • Facilitating communication between buyers and vendors
  • • Providing vendor contact information
  • • Mediating disputes when necessary
  • • Removing vendors who consistently violate policies

Need Help?

If you're having trouble with a vendor's return process or need assistance with a dispute, contact Araxel support:

  • • Email: support@araxel.com
  • • Phone: +234 7078482944
  • • Live Chat: Available for registered users

Before You Buy

Always review the vendor's return policy, shipping terms, and contact information before making a purchase. This ensures you understand the terms of your transaction.

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